- **Epistemic status:** #budding To create an amazing product, you need to understand who your users are and what they want to achieve. First review existing artifacts such as design documents, emails, chats, code comments, etc. to get an overview of how the product works and what your users intend to use with it. You can obtain more information to fill a [[User Persona]] or [[Empathy Map]] through the interview process discussed [[Understand business objectives of a product]] and support tickets. Interviewing 5-10 people outside the company will be enough to gather a valuable test sample in determining how users interact with the product. --- ## References - Bhatti, Jared, Zachary Sarah Corleissen, Jen Lambourne, David Nunez, and Heidi Waterhouse. _Docs for Developers: An Engineer’s Field Guide to Technical Writing_. Apress, 2021. - Nead, Ryan. “UX & UI Audits: What’s Included & How to Audit with User Experience in Mind.” DEV.co, January 13, 2022. <https://dev.co/ux-ui/audit>.