- **Epistemic status:** #seedlings To conduct a [[Heuristic Evaluation]], you can follow these steps: ## 1: Know what to test and how No matter if it's an entire product or just a component, clearly define the parameters and the objective of what to test. ## 2: Understand the user's perspective To be able to understand the user's perspective, you need to [[Get To Know The Users]] and [[Understand user objectives]]. You can utilize an [[Empathy Map]] to help evaluators see things from the user's perspective. ## 3: Select 3-5 evaluators The evaluators should have expertise in Usability and the current industry ## 4. Define the Heuristics (around 5 – 10) Depends on the nature of the system/product/design. Consider adopting [[Nielsen's Heuristics]] and/or using/defining others. ## 5. Brief evaluators on what to cover in a selection of tasks Suggesting a scale of severity codes (e.g., Critical) to flag issues. ## 6. 1st Walkthrough Have evaluators use the product freely so they can **identify** elements to analyze. ## 7. 2nd Walkthrough Evaluators **scrutinize** individual elements according to the heuristics. They also examine how these fit into the overall design, clearly **recording** all issues encountered. ## 8. Debrief Evaluators Session to collate results for analysis and recommend fixes. --- ## References - The Interaction Design Foundation. “What Is Heuristic Evaluation?” Accessed April 12, 2022. <https://www.interaction-design.org/literature/topics/heuristic-evaluation>.