- **Epistemic status:** #budding A user journey map is a diagram that illustrates the path a user takes while trying to accomplish a particular task on a product. This map covers all possible routes a user may take when interacting with the product. The map can also capture the experience of the user on each step. As you [[Get To Know The Users]] a user journey map can be a great way of condensing your findings, highlighting where your users are struggling and where they are the happiest. To create a user journey map, follow the next steps: 1. Define the task the user is trying to accomplish. A [[User Story]] can be a great way of defining the task. 2. List all the paths the user may interact with their product 3. List the user experience in each step, for example, what are they doing, feeling, and thinking. 4. Connect these in a flow. ![[Pasted image 20221201084042.png]] _Image retrieved from Appcues [[#^692ddb]]_ --- ## References - Bhatti, Jared, Zachary Sarah Corleissen, Jen Lambourne, David Nunez, and Heidi Waterhouse. _Docs for Developers: An Engineer’s Field Guide to Technical Writing_. Apress, 2021. - Muething, Joey. “6 Different Types of User Journey Maps That - Enhance Your UX | Appcues Blog.” Accessed December 1, 2022. <https://www.appcues.com/blog/user-journey-maps-examples>. ^692ddb